Frequently Asked Questions

Booking & Payment

How do I book an apartment?

Browse our listings, select your preferred apartment and dates, then complete checkout. You'll receive a booking confirmation by email once payment is processed.

What payment methods do you accept?

We accept bank transfers, debit/credit cards, and other local payment options available at checkout. Full payment is required to confirm your booking.

Can I book for someone else?

Yes. Please provide the guest's full name and contact details during checkout so we can prepare for their arrival.

How far in advance should I book?

We recommend booking at least 24–48 hours in advance to guarantee availability. Last-minute bookings may be accommodated — contact us to confirm.

Check-in & Check-out

What are the check-in and check-out times?

Standard check-in is from 2:00 PM and check-out is by 12:00 PM (noon). Early check-in or late check-out may be available on request, subject to availability.

What do I need to bring at check-in?

Please bring a valid government-issued ID (National ID, International Passport, or Driver's Licence) for verification. This is required for all guests.

Is there a self-check-in option?

Our team will be available to welcome you on arrival. If you require a contactless check-in, please reach out to us in advance to arrange it.

Amenities & Services

Is WiFi included?

Yes, high-speed WiFi is included in all apartments at no extra charge.

Is there 24-hour electricity?

Yes. All our apartments are equipped with 24-hour power supply, including backup generators, so you never have to worry about outages.

Is there security on-site?

Yes. We provide 24-hour security across all our properties for your peace of mind.

What else is included in my stay?

All apartments come fully furnished with essential amenities. Specific inclusions (e.g., kitchen equipment, toiletries, laundry) vary by listing — check the individual apartment page for details.

Cancellation & Policies

What is your cancellation policy?

Please review our full Refund Policy for details on cancellations and refunds. We recommend reading this before booking.

Can I modify my booking dates?

Date changes are subject to availability. Contact us as early as possible and we'll do our best to accommodate your request.

Are there any house rules?

Yes. Guests are expected to respect the property and neighbours. No parties or events without prior approval. Smoking is not permitted indoors. Full house rules are provided at check-in.

Locations & Neighbourhoods

Where are your apartments located?

Our apartments are located across key neighbourhoods in Abuja. Each listing specifies the exact area so you can choose the location that suits you best.